1. Do you work with professional trainers?
Yes, our company always works with professional trainers. Our teachers are selected because of their relevant experience and knowhow at the level of language training for adults and professionals. This way, we are able to provide our clients with a qualitative training and guarantee the best possible results.
2. How can I organise a language training and/or coaching in my company?
Organising a language training or a language coaching in your company is easy.
1. The first crucial step is of course to select the employees who will take part in the training. If you experience some difficulties in identifying the linguistic needs of your company and your employees, we can do that for you (for more information regarding this topic, please go to question nr. 10 in this section).
2. The second step is to contact us, to enable us to find the best solution to suit your needs together. Depending whether you are looking for individual coaching, specific modules, group training, etc., we will send you a detailed price offer.
3. As soon as you agree on our price offer the dates for the courses will be picked. For group trainings, we prefer to fix all the dates beforehand. For individual coaching, a bigger flexibility is of course possible as the number of participants is limited (the student and the teacher).
3. Do you also have trainers specialised in my specific business sector?
All our trainers are specialised in the professional business sector, and together they cover a varied array of sectors and activities. This means that our trainers know about business procedures and the private sector. And one of the reasons they are working for us is because they are willing to get to know new sectors of activities.
4. Is there an evaluation of the beginning and final level?
Yes, we choose to systematically evaluate the different participants in the courses, and this for various reasons:
The beginning evaluation of the participant(s) enables us to find the best teacher to suit your needs and to prepare the course in the best conditions. When different employees of your company are taking part in the training, the beginning evaluation is also a powerful tool to divide the groups in different levels. This way we can avoid to have big level differences within one group, which could have a negative effect on the results of the better participants within one group.
The final evaluation enables us to provide your company with a constructive feedback regarding the progresses made by the student(s). Together with a general advice and remarks if applicable, the final evaluation level will be sent to the resources manager or any other contact person inside your company after the end of the course.
To find out in detail about how the evaluations take place, please go to question number 6.
To find our mote about the level scale we use (Common European Framework of Reference for Languages), please go to question number 11.
5. If I have different employees, how are the groups divided?
The most important factor when dividing the groups is the beginning level of the different participants. By doing this initial evaluation (both oral and written test), our specialised staff is able to formulate a beginning level, in reference to the ‘Common European Framework of Reference for Languages’ (CEFR), ranging from level A1 (total beginner) to level C2 (native speaker). The CEFR has been developed by the European Union, and aims at increasing transparency and objectivity of linguistic evaluations on the European territory.
We always take into account two golden rules when dividing your employees in different groups:
– no groups larger than 6 persons for group trainings.
– no big level differences within the same group. we will for example never advise to put a student with A2 level and a student with B2 level in the same group, as this would be counterproductive for both of them. Please thrust us, we know this by experience.
After the initial evaluation has taken place and has been finalised, one of our teachers will contact you with a concrete suggestion to divide the groups. This suggestion is of course not binding, but we advise you to seriously take our advise in consideration.
6. How do the initial and the final evaluations take place?
The initial evaluation is made from two parts: a written evaluation sent by mail, and an oral evaluation through a short telephone conversation with one of our staff members.
The final evaluation takes place during the last course of the block, and consists of an informal evaluation through exercises, discussions, roleplays, etc.
7. Do we have to pay a supplement for the materials, copies, etc.?
No, all learning materials are included in the price as mentioned in the price offer we sent you before the start of the course and that has been agreed upon by both parties. However, we do advise to give the possibility to the teachers to take copies in your company, whenever they decide that supplementary exercices/modules are necessary to enhance progress of the students. But in no case a supplement will be asked for learning materials, modules, copies, etc.
8. What kind of amenities are necessary to organise a language training and/or coaching?
This depends on the type of course you are willing to organise within your company:
– For individual coaching, all you need is a quiet place (desk, meeting room, …) where both the teacher and the student can fit in comfortably. It can be useful to have a whiteboard/flipchart nearby as well. A wireless internet connection can be an added value sometimes, but is certainly not necessary.
– For a group training, it is necessary to provide a meeting room that is of course big enough for all the participants, and a whiteboard or flipchart and markers are very convenient to have. A wireless internet connection can be an added value, but is not necessary.
9. Is it possible to have some kind of additional support after the end of the course?
Yes, Xpert Lingua offers you the possibility to use our module called ‘Additional Writing Support’. Concretely this means that we provide your employees with support when it comes to their written communication skills.
Depending on the degree of support you are looking for, you can also choose for a simple review + correction of your document, of for a more elaborate correction + remarks + tips and tricks which will allow your employee to continue to develop his written communication skills in the target language.
10. Can Xpert Lingua help me with identifying the language needs of my employees?
Yes, Xpert Lingua can help with a “language audit” of your company. In practice, one of our specialists will come to your company, and evaluate all interested or relevant employees. This way, our staff member will be able to identify the specific needs of your company or department when it comes to the specific targetlanguage. A detailed report will be written and sent to you, in which a linguistic advice will be formulated, and a proposition for training will be given.
11. Which level-scales do you use for the evaluation of my employees?
Xpert Lingua works with the level-scales as defined by the European Union, namely the “Common European Framework of Reference for Languages” (abreviated “CEFR”). This European scale aims at a total transparency and objectivity of linguistic evaluation throughout Europe, and defines six major levels, going from A1 to C2:
Level A = Basic Speaker
– A1 (Breakthrough or Beginner): can understand and use familiar everyday expressions and very basic phrases aimed at the satisfaction of needs of a concrete type. Can introduce him/herself and others and can ask and answer questions about personal details such as where he/she lives, people he/she knows and things he/she has. Can interact in a simple way provided the other person talks slowly and clearly and is prepared to help.
– A2 (Waystage or Elementary): can understand sentences and frequently used expressions related to areas of most immediate relevance (e.g. very basic personal and family information, shopping, local geography, employment). Can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters. Can describe in simple terms aspects of his/her background, immediate environment and matters in areas of immediate need.
Level B = Independent Speaker
– B1 (Threshold or Intermediate): can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc. Can deal with most situations likely to arise whilst travelling in an area where the language is spoken. Can produce simple connected text on topics which are familiar or of personal interest. Can describe experiences and events, dreams, hopes & ambitions and briefly give reasons and explanations for opinions and plans.
– B2 (Vantage or Upper Intermediate): can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialisation. Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party. Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.
Level C = Proficient Speaker
– C1 (Effective Operational Proficiency or Advanced): can understand a wide range of demanding, longer texts, and recognise implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices.
– C2 (Mastery or Proficiency): can understand with ease virtually everything heard or read. Can summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation. Can express him/herself spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations.